‘Stability’ and ‘certainty’ are terms that are unheard of these days: organisations are battling with a runaway list of challenges: from agile working, artificial intelligence, Brexit trade rules, Covid lockdowns, to cybersecurity, hybrid work models and online business. All these are reshaping the fundamentals.

In stark contrast, performance management systems have often stood still, assuming that objectives once set are good until the next annual review. Yet today’s goals must rapidly respond to ever-changing needs: this has revealed many dysfunctions in traditional performance management systems. READ MORE