Remi never intended to secretly outsource her job. It sort of just happened.

After graduating from college in 2019 with a degree in education, the Gen Zer found work at a Chicago publishing company. She did not love it. Most of her colleagues were decades older than her, and their struggles to use basic software forced her to become a one-woman IT operation. The work itself was uninspiring and relentless: On most days she juggled presentation slides, managed spreadsheets and databases, and formatted page layouts. READ MORE