The use of artificial intelligence in performance management continues to be debated, but studies show that demand for AI in this area is coming from an unexpected place: employees.

Emily Rose McRae, senior director analyst at Gartner, says HR leaders need to recognize that the “performance of performance management is low.” An October 2024 Gartner survey of nearly 3,500 employees found that 87% of employees think that algorithms could give fairer feedback than their managers. An earlier Gartner survey of more than 3,300 employees revealed that 57% believe humans are more biased than AI when it comes to making compensation decisions. READ MORE