E-commerce Startups Need To Flex Their Customer Service Muscles In 2021

Retailers that started 2020 without an online sales presence most likely went into 2021 with one, or at least plans to do so, in order to get a piece of what is likely to become an increasingly larger e-commerce pie.

The e-commerce landscape has been a good space for startups, too. The sector has shown growth for direct-to-consumer brands as well as for providers of tools that help retailers sell more stuff online. Data shows global e-commerce sales are poised to reach record numbers by 2022, with revenue expected to grow to $6.54 trillion. READ MORE